Frequently Asked Questions

No, we don’t make any products – we’re a reseller not a manufacturer.

We rely on data and feedback from all platform members as well as the reputation and capabilities of our manufacturing and distribution partners.

Many office products are now manufactured overseas and we’re not able to focus exclusively on products made in the United States. Our platform solution is vendor agnostic but, if country of origin is important to you, then we can help factor this into your final purchasing decisions.

Yes, we do. We have a wide range of original brand ink and toner cartridges as well as aftermarket versions for many of the popular cartridges.

There probably aren’t that many different products. However, we have access to a combined catalog of more than 100,000 products with some wholesalers and distributors offering the same product. This is what enables us to offer you an almost unrestricted choice and the best value to fit your requirements.

We offer a wide range of different office product categories all the way from breakroom and janitorial through to telephones and accessories.

Our returns policy and product guarantee are described on the Terms & Conditions page. In short – if there’s ever a problem we’re going to take care of you.

No problem! This is what our Remote Printer Management Service is designed to help with! We can map specific cartridges to specific printing devices, depending on your needs and requirements. Technology enables us to deliver a custom solution designed for you!

Yes, you can. But you won't get the best possible value proposition from us if you don’t join. We use business intelligence to map your consumables requirements to a wide variety of options that you can then consider.

No, and it never will. All you must do to join is install our Printer Management App on your network.

The Printer Management App is a Data Collection Agent (also known as a DCA) and is a software app that gathers data from your networked printers effectively making them part of the “Internet of Things”.

There is no risk - our PRM Hero printer management app is configured only to receive encrypted information from your networked printing devices back to our secure servers for analysis and interpretation. There is never any data sent to your network.

No, you can leave at any time.

We will monitor your printing activity for the next 30 days. (You’ll be able to login and monitor as well!) After the 30-day monitoring period we'll provide you with a proposal for your future ink and toner cartridge requirements.

No problem, there’s no obligation for you to buy from us.

No! We’re interested in all your office products needs and requirements. We have access to more than 100,000 office products so we may start with your ink and toner requirements and then go from there.

Yes, you will have full visibility to all your networked printer assets and you will have full visibility to all your ink and toner requirements. You will have much more control and visibility to your spending requirements.

We don’t own the Platform – we’re a member. The Platform has been built by some senior executives and industry veterans who felt the legacy systems were restricting many products from getting to market and limiting your choice.

Our advantage is to provide a wide range of choice and leveraging information technology to help manage the product catalog. Remember, we rarely need to hold inventory – we leverage the 100+ distribution centers reporting product information to the Platform.

We’re confident because we have visibility to all the information we need. In the “old” days, it wasn’t possible to effectively access 100,000 products held in 100+ distribution centers because, without the internet and sophisticated software, it was far too labor intensive to be of any value.

We don’t! That’s left to the experts – the manufacturers and distributors. They’re responsible for all the product images, specifications, descriptions, etc. that are needed to explain to you what we’re offering. This saves product management expense and duplication of effort – so, it saves money, which we pass on to you.

That’s a very good question. There are a lot of moving parts, but we’re using business intelligence to gather competitive information and then to price our products according to the marketplace.

We avoid unnecessary investments in working capital (inventory) or capital assets (buildings and warehouses) and we present a vast choice of products. Not only are our operating costs lower, but we offer product choices that you simply won’t see when dealing with the superstore outlets.